Your mind at work : developing self-knowledge for business success

Your Mind At Work is a toolkit to provide you with a greater sense of control over your life and work as you face the challenges of the ever-changing global marketplace. In the world of business, self-knowledge is crucial to the development of high performance individuals and teams. This book enables you to gain the knowledge required to succeed in this competitive environment.Packed with exercises and quizzes for guidance on the road to self-knowledge, this book is essential reading for business success. Chapters -- Beliefs Drive Actions -- Emotional Intelligence -- You are Multi-Intelligent -- Thinking About Thinking -- Working Relationships -- Focusing On the Future Contents......Page 5 About the Authors......Page 8 Acknowledgements......Page 10 Preface......Page 11 1 Why Read This Book?......Page 15 THE BENEFITS OF SELF-KNOWLEDGE......Page 16 THE CONCEPT OF PACKAGING YOUR PERSONAL BRAND......Page 18 THE LAYOUT OF THE BOOK......Page 19 EXERCISE 1.1 SELF-AWARENESS CHECK......Page 20 EXERCISE 1.2 HOW WELL ARE YOU MANAGING WORKPLACE CHANGE?......Page 21 EXERCISE 1.3 YOUR DEFINITION OF SUCCESS......Page 22 EXERCISE 1.4 WORK PURPOSE......Page 23 EXERCISE 1.5 WORK ENVIRONMENT......Page 24 EXERCISE 1.7 THINKING QUIZ......Page 25 PART ONE HOW YOU GOT HERE TODAY......Page 29 FIVE- STEP THINKING SYSTEM......Page 31 IDENTIFYING BELIEFS......Page 32 EXERCISE 2.1 I BELIEVE......Page 34 EXERCISE 2.2 VALUE CLARIFICATION......Page 35 EXERCISE 2.3 MOST IMPORTANT THINGS......Page 37 EXERCISE 2.4 INFLUENCES AND ROLE MODELS......Page 38 EXERCISE 2.5 PULLED OR SHOVED?......Page 39 EXERCISE 2.6 REPEAT OR DELETE......Page 40 EXERCISE 2.7 I AM A ROLE MODEL TO. . .......Page 41 EXERCISE 2.8 MY 85TH BIRTHDAY PARTY......Page 42 3 Thinking About Thinking......Page 46 THOUGHT FILTERS......Page 47 THE MENTAL FILTER......Page 48 EXERCISE 3.2 WHAT AM I THINKING?......Page 49 THE CHEMISTRY OF THINKING......Page 50 THINKING HABITS......Page 51 EXERCISE 3.3 KEEP IT POSITIVE......Page 53 EXERCISE 3.4 PROBLEM SITUATIONS......Page 54 LOSING SIGHT OF PERSPECTIVE......Page 55 EXERCISE 3.5 THE RADIO......Page 56 PERFECTIONIST THINKING......Page 57 EXERCISE 3.6 ARE YOU DRIVING YOURSELF AND OTHERS TOO HARD?......Page 59 4 Emotional Intelligence......Page 62 EXERCISE 4.1 MOTIVATORS AND DEMOTIVATORS......Page 63 EXERCISE 4.2 EMOTIONAL MANAGEMENT IN BUSINESS......Page 64 EXERCISE 4.3 DECISION-MAKER......Page 65 THE ABCDE THINKING MODEL......Page 67 EXERCISE 4.4 ABCDE MODEL......Page 68 EMOTIONAL INTELLIGENCE......Page 71 EXERCISE 4.5 REMEMBERING THE PAST......Page 72 THREE EMOTIONALLY INTELLIGENT INTERVENTIONS......Page 73 TECHNIQUE 1: CHANGING YOUR THINKING......Page 74 OVER TO YOU......Page 75 TECHNIQUE 3: CHANGING THE CIRCUMSTANCES......Page 76 TUNING INTO YOUR INTUITION......Page 77 THE WAY AHEAD......Page 78 5 What’s Making You Tick?......Page 80 EXERCISE 5.1 BEHAVIOUR CHECK......Page 81 EXERCISE 5.2 THE BEHAVIOUR CHAIN......Page 83 EXERCISE 6.1 ACTION REVIEW......Page 86 EXERCISE 6.2 ACTIONS OUTSTANDING......Page 89 EXERCISE 6.3 HOW WE SPEND OUR TIME......Page 90 EXERCISE 6.4 UNLOCKING TIME......Page 91 EXERCISE 6.5 MY LIFE......Page 92 EXERCISE 6.6 BRAINSET ‘ACTION’......Page 93 PART TWO WHO IS NAVIGATING?......Page 95 7 Your Success Story......Page 97 EXERCISE 7.1 YOUR TALENT BANK......Page 98 EXERCISE 7.2 SUCCESS REVIEW......Page 100 EXERCISE 7.3 MY SUCCESS SCRAPBOOK......Page 101 EXERCISE 7.4 CELEBRATION......Page 102 EXERCISE 7.5 SUCCESS-RECALL PROCESS......Page 103 EXERCISE 7.6 THE UPLIFT OSCARS......Page 106 8 You Are Multi-Intelligent......Page 109 EXERCISE 8.1 MULTIPLE INTELLIGENCES......Page 112 EXERCISE 8.2 DESCRIBE YOUR INTELLIGENCE......Page 113 EXERCISE 8.3 DEVELOPING MY MULTI-INTELLIGENCES......Page 116 9 The Pressure Pot......Page 119 STRESSFUL INFLUENCES......Page 120 EXERCISE 9.1 PRESSURE POINTS......Page 121 THE CHEMISTRY OF STRESS......Page 122 BECOMING AWARE OF YOUR OWN PHYSICAL SYMPTOMS OF STRESS......Page 124 EXERCISE 9.2 BE AWARE......Page 125 EXERCISE 9.3 RECOGNIZING STRESS......Page 126 EXERCISE 9.4 TYPE A BEHAVIOUR......Page 127 STILLING THE MIND......Page 130 EXERCISE 9.6 VISUALIZATION......Page 132 THINK YOUR WAY TO SELF-MANAGEMENT......Page 133 EXERCISE 9.7 THE PROBLEM EMOTION PLAN (PEP)......Page 134 10 Working Relationships......Page 140 YOUR RELATIONSHIP WITH YOURSELF......Page 141 EXERCISE 10.1 ROLE MODELS OF COMMUNICATION......Page 142 EXERCISE 10.2 COMMUNICATION GAUGE......Page 143 EXERCISE 10.3 RELATIONSHIP REVIEW......Page 145 EXERCISE 10.4 ‘NEW SHOES’ THINKING......Page 146 EXERCISE 10.5 POSITIVE TARGETS......Page 148 11 Getting Value From Diversity......Page 151 EXERCISE 11.1 PERSONALITY STYLES......Page 152 HERRMANN BRAIN DOMINANCE INSTRUMENT......Page 155 EXERCISE 11.2 HERRMANN THINKING AND LANGUAGE INDICATOR......Page 158 PREFERENCE VERSUS CAPABILITY......Page 161 THE DIFFERENCE BETWEEN MEN AND WOMEN......Page 165 LANGUAGE......Page 169 LISTENING......Page 170 BUILDING RELATIONSHIPS......Page 172 COMMON BEHAVIOURAL TYPES......Page 174 EXERCISE 12.2 UPDATE......Page 176 EXERCISE 12.3 HOW ASSERTIVE ARE YOU?......Page 177 ASSERTIVENESS TECHNIQUES......Page 178 THE THREE- STEP MODEL......Page 179 PROBLEM RELATIONSHIP PATTERNS AT WORK......Page 180 EXERCISE 12.4 THE PERPETUAL TRIANGLE......Page 181 THE POWER OF INTENTION......Page 182 13 Meetings: The Engine of Your Business......Page 184 EXERCISE 13.1 FOUR STEPS IN THINKING FOR MEETINGS......Page 186 THE ART OF FACILITATION......Page 188 CASE STUDY 2......Page 190 CASE STUDY 3......Page 191 DELEGATION......Page 192 PRESENTATIONS......Page 193 CASE STUDY 4......Page 194 TWO-WAY COMMUNICATION: THE EMPTY BUCKET......Page 195 EXERCISE 13.3 THE BATTERY......Page 196 EXERCISE 13.4 THE EMPTY BUCKET EXERCISE......Page 197 SEVEN STEPS TO DEALING WITH CONFLICT......Page 200 OILING THE WHEELS OF THE ENGINE......Page 201 PART THREE LOOKING AT THE FUTURE......Page 203 14 Focusing on the Future......Page 205 EXERCISE 14.2 UNIQUE VALUE......Page 206 EXERCISE 14.3 DESIGNING A MISSION......Page 207 EXERCISE 14.4 PERSONAL MISSION STATEMENT......Page 211 ORGANIZATIONAL MISSION STATEMENT......Page 212 EXERCISE 14.5 RECORD YOUR ORGANIZATIONAL MISSION STATEMENT......Page 213 EXERCISE 14.6 THE INNER MODELLING PROCESS......Page 214 15 The Road Ahead......Page 217 EXERCISE 15.1 CREATIVE ADVENTURES......Page 218 DECISIONS......Page 219 EXERCISE 15.3 MAKING SURE IT HAPPENS......Page 220 16 A Balanced Approach......Page 223 THE TREADMILL......Page 225 EXERCISE 16.1 ROLES AND RESPONSIBILITIES......Page 227 EXERCISE 16.2 THE LIFE QUOTIENT......Page 228 DIET......Page 229 EXERCISE 16.3 DIET MONITOR......Page 230 EXERCISE 16.4 DIAPHRAGM BREATHING......Page 231 EXERCISE......Page 232 ENVIRONMENT......Page 233 EXERCISE 17.1 CHECKING IN......Page 235 EXERCISE 17.2 SUPPORT NETWORK......Page 236 EXERCISE 17.3 YOUR BEST SELF-VISUALIZATION......Page 238 Appendix 1 Thirty-Day Planner......Page 241 Appendix 2 The Quicksilver Group......Page 251 Appendix 3 Further Reading......Page 253 Your Mind At Work is a toolkit to provide you with a greater sense of control over your life and work as you face the challenges of the ever-changing global marketplace. In the world of business, self-knowledge is crucial to the development of high performance individuals and teams. This book enables you to gain the knowledge required to succeed in this competitive environment.Packed with exercises and quizzes for guidance on the road to self-knowledge, this book is essential reading for business success.Chapters include:-- Beliefs Drive Actions-- Emotional Intelligence-- You are Multi-Intelligent-- Thinking About Thinking-- Working Relationships-- Focusing On the Future Self-knowledge is considered essential for the development of high performance. This book of exercises and quizzes aims to guide the reader on the road to self-knowledge for business success.