The communication problem solver simple tools and techniques for busy managers. - Description based on print version record. - Includes index

Managers need top-flight communication skills to keep their staffs productive and collaborative. But often, those who manage lack the ability to get things back on track once miscommunication occurs. This book helps readers analyze their communication skills and challenges and explains how they can use simple problem-solving techniques to resolve the people issues that derail productivity at work. Easily accessible and filled with real world management examples, the book shows readers how to: • Set clear expectations • Ask questions that will help them uncover the facts, meet business objectives, and preserve relationships • Sharpen listening skills to grasp information better in every conversation • Avoid imprecise judgments based on emotional reactions • Provide useful feedback • Encourage collaborative interactions • Delegate more effectively • Improve performance discussions by turning judgments into observable facts • Build trusting and lasting relationships This no-nonsense guide is packed with practical tools to help any manager be immediately effective, as well as a handy list of common communication problems and corresponding solutions. Learn the simple communication tools and techniques that busy yet successful managers use to constantly drive productivity and business success. Management trainer and consultant Nannette Carroll has spent her career instilling top-flight communication skills in managers to keep their staffs productive and collaborative. In this detailed guide to workplace communication, she shares her best problem-solving techniques to resolve the people issues that derail productivity and guides you through an analysis of your own communication skills to help you overcome personal roadblocks to success.The Communication Problem Solver teaches you how to:set clear expectations;ask questions that will uncover important facts;sharpen listening skills to grasp information better in every conversation;avoid imprecise judgments based on emotional reactions;provide useful feedback;encourage collaborative interactions;delegate more effectively;improve performance discussions using observable facts;and build trusting and lasting relationships.Easily accessible and packed with real-world management examples and tangible solutions to managers'most common communication challenges, The Communication Problem Solver is the key to helping any leader immediately increase their effectiveness. Contents 8 Foreword 10 Preface 12 Acknowledgments 16 PART I: THE SECRETS TO CREATING AND SUSTAINING ENERGIZED RELATIONSHIPS 20 Chapter 1: The Power of Relationship 22 Chapter 2: Setting Expectations with Turbocharged Clarity 39 Chapter 3: Communicating Your Expectations: What to Say and How to Say It 63 PART II: HOW TO USE YOUR PROCESS SKILLS TO PREVENT AND SOLVE COMMUNICATION PROBLEMS 84 Chapter 4: Workflow Management: Communication Tools 88 Chapter 5: Top-Tier Questioning Techniques 100 Chapter 6: How to Break the Judging Habit 120 Chapter 7: Common People Problems—A Handy Reference 148 PART III: LEADING COLLABORATIVE CONVERSATIONS 188 Chapter 8: Giving Feedback—Sweet or Sour? 194 Chapter 9: Compelling Coaching Techniques 215 Chapter 10: DREAM Delegating Ensures Clarity and Collaboration 239 Chapter 11: Don't Have Time to Listen? Try These Tips 259 Conclusion: Be a Gold Medal Communicator! 269 Appendix A: Basic Job Expectations 284 Appendix B: Communication Issues Unique to First-Time Managers 290 Index 298 A 298 B 298 C 298 D 299 E 299 F 300 G 300 H 300 I 300 J 300 K 301 L 301 M 301 N 301 O 301 P 301 Q 302 R 302 S 302 T 303 U 303 W 303 About the Author 304 "Managers need top-flight communication skills to keep their staffs productive and collaborative. But often, those who manage lack the ability to get things back on track once miscommunication occurs. This book helps readers analyze their communication skills and challenges and explains how they can use simple problem-solving techniques to resolve the people issues that derail productivity at work. Easily accessible and filled with real world management examples, the book shows readers how to: Set clear expectations; Ask questions that will help them uncover the facts, meet business objectives, and preserve relationships; Sharpen listening skills to grasp information better in every conversation; Avoid imprecise judgments based on emotional reactions; Provide useful feedback; Encourage collaborative interactions; Delegate more effectively; Improve performance discussions by turning judgments into observable facts; and Build trusting and lasting relationships" "This no-nonsense guide is packed with practical tools to help any manager be immediately effective, as well as a handy list of common communication problems and corresponding solutions."--BOOK JACKET Learn the simple communication tools and techniques that busy yet successful managers use to constantly drive productivity and business success. Management trainer and consultant Nannette Carroll has spent her career instilling top-flight communication skills in managers to keep their staffs productive and collaborative. In this detailed guide to workplace communication, she shares her best problem-solving techniques to resolve the people issues that derail productivity and guides you through an analysis of your own communication skills to help you overcome personal roadblocks to success. The Communication Problem Solver teaches you how Easily accessible and packed with real-world management examples and tangible solutions to managers most common communication challenges, The Communication Problem Solver is the key to helping any leader immediately increase their effectiveness. The power of relationship Setting expectations with turbocharged clarity Communicating your expectations : what to say and how to say it Workflow management : communication tools Top-tier questioning techniques How to break the judging habit Common people problems a handy reference Giving feedback sweet or sour? Compelling coaching techniques DREAM delegating ensures clarity and collaboration Don't have time to listen? Try these tips Be a gold medal communicator!