Learn what it takes to develop and have a "best-in-class" supply chain. This new edition shows you how to build supply chains that work by illustrating how leading companies are doing it. Identifying world-class supply chains in more than a dozen different industries and explaining in detail how these companies got to where they are, this essential book reveals the proven strategies, solutions, and performance metrics used by leading companies to design their extended enterprises. Identifies proven strategies, solutions, and performance metrics for supply chain management best practice benchmarksShows how to manage supply chains in a global marketplace and how to choose third-party providersNew edition includes new chapters on green supply chains and lean supply chains, and expanded analysis of emerging technologiesIncludes coverage of supply chain metrics, planning and forecasting, procurement, manufacturing, transportation, globalization, customer service, collaboration, security, and workforce managementWritten by the Editorial Director of Penton Media's Supply Chain Group and a Contributing Editor to IndustryWeek magazineIt also offers guidance on the latest technology, green supply chains, going lean, how to choose third-party logistics providers, and how to manage the supply chain in a global environment. Supply Chain Management Best Practices, Second Edition 5 Contents 9 Preface to the Second Edition 17 Acknowledgments 19 Part I: Introduction to Supply Chain Management 23 Chapter 1: If Supply Chain Is the Answer, Then What’s the Question? 25 Flashpoints 25 You Knew This Job Was Dangerous When You Took It 25 The Big Picture 27 The Supply Chain’s Back Story 28 Roadblocks on the Supply Chain Path 30 Separating the Good from the Best 32 Chapter 2: Anatomy of a Supply Chain 35 Flashpoints 35 Aerospace: Changing the Game, for Better or Worse 36 Automotive: Building Customer Loyalty for the Long Term 38 Chemicals: Finding the Right Supply Chain Formula 39 Consumer Packaged Goods: The Moment of Truth 40 Food and Beverage: Cutting Out the Middleman 42 High Tech/Electronics: Zero Latency 43 Pharmaceuticals: Fighting Counterfeiters with RFID 44 Retail: Customer Centricity 46 Chapter 3: Supply Chain Metrics: Measuring Up to High Standards 49 Flashpoints 49 How to Prevent a Supply Chain Heart Attack 50 What Makes a Supply Chain Leader? 51 Measure Satisfaction 53 Everybody’s Talking about Benchmarking 54 Do the Right Things 55 Supply Chain Checkup 55 Time for a Turnaround 56 Learn the SCOR 57 SCM for Dummies 58 Follow the Roadmap 59 At a Glance SCOR 59 Make It All Meaningful 60 Part II: Traditional Core Processes of Supply Chain Management 63 Chapter 4: Planning and Forecasting: Headed for the Future 65 Flashpoints 65 A Bias against Good Plans 67 From Soup to S&OP 68 No Time Like the Real Time 69 The Truth Plays Out 70 End-to-End Integration 71 The First Shall Be First 72 Analyze This 74 A Happy Ending 75 Chapter 5: Procurement: Go Right to the Source: Go Right to the Source 77 Flashpoints 77 Giving Procurement Its Due 78 Managing the Changes 79 Keep Your Friends Close and Your Suppliers Closer 80 Looking Backward to See Forward 81 Working for Every Penny 82 Ensuring a Healthy Supply Chain 83 The War on Complexity 84 It Seemed like a Good Idea at the Time 85 An Online Car Wreck 86 A Rating Service for Buyers and Sellers 87 Chapter 6: Manufacturing: Supply Chain on the Make: Supply Chain on the Make 89 Flashpoints 89 A Direct Line to Supply Chain Success 90 Better Decisions for the Customer 92 Tying It All Together 93 Digital Supply Chains 93 Collaborating on Product Designs 95 Nearly Perfect 97 The Future of Manufacturing 99 Chapter 7: Transportation: Logistics`a la Mode 101 Flashpoints 101 Riding the Roads 102 Regulations and Deregulation 103 Fuel for Thought 104 A Capacity for Change 105 Know Thyself, and Thy Carrier Too 106 How to Achieve Sustainable Savings 107 Collaboration Is a Two-Way Street 108 A Carrier by Any Other Name 109 Automate to Consolidate 110 Get It There on Time 112 Chapter 8: Distribution and Warehousing: Going with the Flow 113 Flashpoints 113 Virtual Inventory 114 Cross-Docking, Compliance, and Collaboration 116 Handle with Care 117 Where the Rubber Meets the Load 119 Can You Hear Me Now? 120 Wireless in the Warehouse 121 Turn, Turn, Turn 122 Half Full or Half Empty? 123 How to Better Manage Your Warehouse 124 Chapter 9: Site Selection: Location, Location, Location 127 Flashpoints 127 Striking the Proper Balance 129 A Site for Sore Eyes 130 Finding the Right Place 131 A Look at Gillette’s Distribution Network 132 Cost versus Service 133 Match Your Network to Your Business Strategy 134 How Much Is Too Much? 135 Weighing the Intangibles 136 Quality over Quantity 137 A Quick Guide to Site Selection 138 Chapter 10: Globalization: It’s a Not-So-Small World 141 Flashpoints 141 Playing by Somebody Else’s Rules 142 Develop a Global Vision 143 Friendly Nations 144 “Low Cost” Sometimes Means“ Poor Service” 146 Living in a Somewhat Flat World 147 Keeping an Eye on China 148 Take a Look for Yourself 150 Finding the Next Global Hot Spot 151 The Need for Supply Chain Visibility 152 Closer to Home 153 Chapter 11: Customer Service: Keeping the Customer Satisfied 155 Flashpoints 155 The Perfect Order 156 The High Cost of Imperfection 157 One Good Return Deserves Another 158 Supply Chain in Reverse 160 Managing the Relationship 162 Money in the Bank 164 Supply Chain at Your Service 165 A Culture of Customer Satisfaction 166 Part III: Supply Chain Strategies 167 Chapter 12: 3PLs: When You’d Rather Not Do It Yourself 169 Flashpoints 169 A Shift to the Supply Chain Side 170 Letting Somebody Else Do It 171 Supply Chain Essentials and Nonessentials 172 Finding Your Core Competency 173 Square Pegs And Round Holes 175 Think Strategically 175 The Financial Impact of Outsourcing 176 Staying in Touch 177 Going beyond the 3PL Model 178 Outpacing the Competition 179 Chapter 13: Collaboration: Extending the Enterprise 181 Flashpoints 181 Mutually Beneficial Relationships 182 Winning Small Victories 183 Respecting Your Partners 184 A Better Way to Sell Mouthwash 185 A Nine-Step Program for CPFR 187 Great Expectations, So-So Results 187 More Reliability and Better Service 189 Challenges in Supplier Management 191 How to Get the Most Out of a Relationship 192 Chapter 14: Security: Seeking Shelter from Supply Chain Storms 195 Flashpoints 195 “It’ll Never Happen Here” 196 Customs-Trade Partnership against Terrorism 198 Getting Countries to Talk to Each Other 199 Sometimes Low Tech Is as Good as High Tech 200 Taking Responsibility for Your Supply Chain 201 Securing the Supply Chain 203 10+2 204 Taking Steps toward Effective Compliance 205 Supply Chains at Risk 206 An Investment Worth Making 208 Chapter 15: RFID: A Game of Tags 211 Flashpoints 211 The ABCS of RFID 212 Proactive Replenishment 214 In Search of Payback 215 Tagging till the Cows Come Home 216 Taking RFID Seriously 218 Work the Bugs Out 219 A Matter of Privacy 220 No Need to Be Passive 221 Chapter 16: Green Supply Chains: It’s Not Easy Going Green 225 Flashpoints 225 The Elephant in the Room 226 Justifying the Cost 227 Look for the Green Label 228 The Carbon Footprint of a Banana 229 Sustainability throughout the Supply Chain 231 Good to Green 231 How Big Blue Went Green 233 Eco-Friendly Strategies 234 Low-Hanging Fruit 235 Chapter 17: Continuous Improvement: Lean on Me 237 Flashpoints 237 From Push to Pull 239 The Toyota Way 240 Don’t Settle for Occasional Improvement 241 Lean Principles 243 Lean, Mean Flying Machine 244 The Value of Teamwork 246 Leaning in the Right Direction 247 Chapter 18: The Supply Chain Profession: What Keeps You Up at Night? 249 Flashpoints 249 Talent Search 250 Hiring Problem Solvers 253 Training the Next Generation 254 Optimizing the Workforce 255 What Keeps You Up at Night? 256 Gray Matters 257 The Secret to Supply Chain Success 258 Notes 263 About the Author 283 Index 285 0470531886,9780470531884
Praise for the First Edition of Supply Chain Management Best Practices
"Supply chain management is fast becoming a core competency within successful companies. Dave Blanchard's comprehensive exploration of SCM best practices hits the mark. It's chock-full of real examples of journeys taken to achieve supply chain excellence. Practitioners worldwide can learn much from the insightful conclusions arrived at in the book."—Rick Blasgen, President and CEOCouncil of Supply Chain Management Professionals (CSCMP)
"As a journalist, Dave Blanchard has an exceptional ability to look at supply chain best practices from the inside out. His broad perspectives on the burning issues in supply chain management, coupled with his diligent research, make this book a must-read for anyone interested in improving and enhancing their supply chains."—C. John Langley Jr., PhD, Professor of Supply Chain ManagementGeorgia Institute of Technology
"Combining his talents as a journalist and supply chain management professional, David has taken some of the best practices in our field and presented them in an easy-to-read format. This book is the In Search of Excellence for supply chain managers. It is a must-read for those companies wanting to improve supply chain performance."—Robert A. Novack, PhD, Associate Professor of Supply Chain ManagementDepartment of Supply Chain and Information SystemsPennsylvania State University
"Blanchard's Best Practices is the right information delivered at the right time in the right way to address the right problems and to provide the right solutions to the nightmares of managing a supply chain in today's global environment. Supporting his conclusions with actual business scenarios, the author has given the reader insightful advice on how to establish and maintain good communication, collaboration, and cooperation between vendors, customers, manufacturers, distributors, and anyone else who functions as a link in the 'plan, source, make, deliver, and return' process. This book is required reading for those who have made the supply chain their life's work as well as those who are just starting to make it their career."—Dan Fox, Corporate Traffic ManagerSamsonite Corporation
"Blanchard is an extraordinarily perceptive observer of supply chain processes. He sees the big picture. He has compiled practical and replicable examples from all segments of industry and companies. This book clearly outlines what is possible, and how talented and creative individuals and their supportive companies are approaching the tasks to keep their companies financially viable and competitive in this ever-changing global economy. David Blanchard has painted a picture of what informed talent and supportive management can accomplish."—John A. Gentle, DLPJohn A. Gentle & Associates, LLCwww.RelaTranShips.com
Learn what it takes to develop and have a'best-in-class'supply chain This new edition shows you how to build supply chains that work by illustrating how leading companies are doing it. Identifying world-class supply chains in more than a dozen different industries and explaining in detail how these companies got to where they are, this essential book reveals the proven strategies, solutions, and performance metrics used by leading companies to design their extended enterprises. Identifies proven strategies, solutions, and performance metrics for supply chain management best practice benchmarks Shows how to manage supply chains in a global marketplace and how to choose third-party providers New edition includes new chapters on green supply chains and lean supply chains, and expanded analysis of emerging technologies Includes coverage of supply chain metrics, planning and forecasting, procurement, manufacturing, transportation, globalization, customer service, collaboration, security, and workforce management Written by the Editorial Director of Penton Media's Supply Chain Group and a Contributing Editor to IndustryWeek magazine It also offers guidance on the latest technology, green supply chains, going lean, how to choose third-party logistics providers, and how to manage the supply chain in a global environment.
