Introduction to Cabin Crew

The purpose of this book is to develop your knowledge and understanding of the role of airline cabin crew. It seeks to dispel myths, to be informative and to encourage you to achieve your personal goals. Key (1) Written by a former senior member of cabin crew; (2) Covers the Level 2 Introduction to Cabin Crew Qualification; (3) Applicable to Edexcel/BTEC, NCFE, City & Guilds, Ascentis, etc. courses; (4) Clear, easy-to-use page layout in full-colour throughout; (5) Unit-by-unit activities and practical industry examples. The book is structured around the 6 compulsory Units of the Level 2 Introduction to Cabin Crew Qualification offered by a number of awarding bodies (exam boards). Currently, these include Edexcel/BTEC, NCFE, City & Guilds and Ascentis. The book is also designed to be relevant to a variety of other cabin crew training and education courses. It is a useful revision tool and will prove helpful when completing tests, assignments and interviews. Units covered in the Unit 1: Working as cabin crew Unit 2: Airline health, safety and security Unit 3: Aircraft emergency situations Unit 4: Dealing with passengers on board an aircraft Unit 5: Cabin service selling techniques Unit 6: Making passenger announcements on board an aircraft. At the end of the book is a glossary of common terms used by air cabin crew. Comprehensive teaching resources are also available to accompany this book.