Improve Your Interpersonal Skills to Achieve Greater Management Success! Any formula for management success must include a high level of interpersonal skills. The growing complexity of organizational portfolios, programs, and projects, as well as the increasing number and geographic dispersion of stakeholders and employees, makes a manager's interpersonal skills critical. The frequency and variety of interpersonal interactions and the pressure to perform multiple leadership roles successfully while ensuring customer satisfaction have never been greater.Interpersonal Skills for Portfolio, Program, and Project Managers offers practical and proven tools and methods you can use to develop your interpersonal skills and meet the challenges of today's competitive professional environment. Develop the interpersonal skills you need to: • Build effective, high-performing teams • Work efficiently with virtual teams • Develop approaches to build and maintain relationships with stakeholders at all levels • Handle stress and deal with unexpected critical incidents • Motivate your team Whatever your level of experience, you will find these practical and proven methods to be the best formula for improving your interpersonal skills-and enhancing your management success. The chapters include discussion questions, making this a perfect text for use in academic or workshop settings. Interpersonal skills and awareness are key to building productive relationships with colleagues, associates and clients; to working collaboratively, solving problems and making informed decisions. With the growing complexity of portfolios, programs and projects, and the increasing geographic dispersion of stakeholders, the skills needed to communicate and understand others effectively have never been a more essential part of the blueprint for management success.Interpersonal Skills for Portfolio, Program and Project Managers brings into sharp focus the importance of these people skills or 'soft' skills to achieving results and ensuring customer satisfaction. With an emphasis on how approach and technique can be adapted to get the best out of the different situations and types of interaction that occur day-to-day in the business environment, this accessible resource includes:- Strategies for building effective, high-performing teams- Guidelines for efficient teamwork in a virtual context- Systems for handling stress and dealing with crises- Methods for motivating and leading your team to successWith this wealth of practical advice to draw on and proven tools to put into practice, productive, rewarding interpersonal interaction will soon become second nature Introduction Leadership Team-building strategies The art of motivation Interpersonal communication tools Building and managing relationships with stakeholders Decision-making Managing stress Resolving conflict and managing agreement Critical incidents : coping with traumatic events Future issues, career management, and thoughts on interpersonal issues References and recommended resources Index.
