* Accessible guidance for supervisors and team leaders on performance management Designed to transform line managers from performance "supervisors" into performance "coaches," this title argues that firing people for under-performance is expensive, time consuming, and bad for morale. Instead, it presents a performance management system, built around a coaching model, and provides the tools needed to implement it. Contents......Page 6 About the authors......Page 8 Introduction......Page 10 Who is the approach for?......Page 24 Key features......Page 25 A purpose-built approach......Page 30 2 Getting started......Page 34 Establishing clear expectations......Page 35 The development process – code of conduct......Page 41 The development process – performance standards......Page 44 Setting the scene for workplace coaching......Page 50 Job design/work organization......Page 53 Performance-based selection......Page 54 What is a workplace coach?......Page 55 4 Operating as a coach on the job......Page 62 Providing informal feedback on the job......Page 64 Key features......Page 65 The quality and integrity of evidence......Page 66 5 Operating as a coach during a formal review......Page 70 Providing formal feedback off the job......Page 72 A: Designing a structure for a formal review (feedback)......Page 74 Preparing for a formal review......Page 79 B: Conducting a formal review......Page 81 6 Developing coaches for managing people......Page 92 A: Learning design......Page 94 B: Training design......Page 105 Summary......Page 115 Background......Page 118 Conduct and capacity to perform......Page 119 8 A risk management approach to people management......Page 132 Identifying the risks......Page 133 Developing treatments for identified risks (an insurance policy and a driver for continuous improvement)......Page 136 The costs......Page 138 9 Preparing your workplace......Page 144 Barriers to improving people management......Page 145 Getting started......Page 146 A reminder of the nine principles......Page 148 The last word......Page 151 Appendix 1: Terminology......Page 152 Appendix 2: Case study in the production sector......Page 154 Appendix 3: Case study in the service sector......Page 160 Appendix 4: Managing and rewarding the performance of senior managers......Page 166 Index......Page 180 This book is designed to transform line managers from performance 'supervisors' into performance 'coaches'. Improving Employee Performance argues that getting rid of people for under-performance is expensive, time-consuming and bad for workplace morale. It presents a performance management system, built around a coaching model, which prevents this situation from arising. Readers are provided with the tools for implementing a performance management system which includes developing a code of conduct, setting the scene for workplace coaching, describing how a manager can operate on the job, conducting formal reviews, how to prepare managers so they are able to coach competently and what actions to take when an employee does not respond to workplace coaching. . Written in a clear and accessible style Improving Employee Performance provides guidance for both senior managers and the new performance 'coaches' - line managers "Improving Employee Performance through Workplace Coaching is essential reading for managers who want to improve employee performance and prevent costly employee dismissals and disputes through early intervention procedures. Drawing upon the authors' experience of developing a risk management approach to people management, this book covers all the tools required for implementing a performance management system. Illustrated with case studies, Improving Employee Performance through Workplace Coaching provides an easy-to-use "building block" approach to managing the learning process. It is written in an accessible and clear style for both senior and line managers."--Jacket Employee under-performance is expensive, time-consuming and bad for workplace morale. Improving Employee Performance through Workplace Coaching is essential reading for managers who want to improve employee performance and prevent costly employee dismissals and disputes through early intervention procedures Managing people Getting started Preparing to coach people Operating as a coach on the job Operating as a coach during a formal review Developing coaches for managing people The road to goodbye : when dismissal is the only solution A risk management approach to people management Preparing your workplace.
