Contemporary Security Management, Second Edition

Contemporary Security Management serves as an indispensable working tool for students and security professionals at all levels of experience. It is designed to provide the hard facts on modern practices to efficiently and effectively run a security department and covers such vital topics as: leadership in management, employee relations, risk management and mitigation, terrorism, information security, access control, investigations, substance abuse, workplace violence and emergency management. New topics covered include terrorism and the new government mandate to perform standard vulnerability assessments for various industries. ?· Offers an experience-proven, practical approach to the business of security ?· Includes case studies throughout the text provide real-world examples and solutions to management issues. ?· Contains samples of security plans and procedures, checklists, diagrams and illustrations aid in explaining a wide range of critical concepts Front cover......Page 1 Title page......Page 4 Copyright page......Page 5 Table of contents......Page 8 Fertile Ground......Page 16 SCIENTIFIC MANAGEMENT......Page 17 HUMAN RELATIONS......Page 18 OPERATIONS RESEARCH......Page 19 AGE OF TECHNOLOGY......Page 20 BUSINESS TODAY......Page 21 SECURITY INDUSTRY......Page 22 English Roots......Page 23 Security Marketplace......Page 24 Professionalism......Page 25 NOTES......Page 27 OUTSOURCING......Page 30 Protecting Assets Under Altered Circumstances......Page 32 Anticipate......Page 33 TECHNICAL KNOWLEDGE......Page 34 Quantify......Page 35 Forge Close Links with Customers......Page 36 Make Effective Use of Technology......Page 37 STRATEGIC PLANNING......Page 38 Policy and Planning......Page 39 The CSO and Strategic Planning......Page 41 No Absolutes in Strategic Planning......Page 42 NOTES......Page 43 LEADERSHIP DEFINITIONS VARY......Page 44 Gain Attention......Page 45 Cultivate Trust......Page 46 Contributing......Page 47 Love of Work......Page 48 Providing Feedback......Page 49 Ambition......Page 50 Build and Manage......Page 51 Be Accessible......Page 52 NOTES......Page 53 Justify the Position......Page 56 Identify Relevant Skills and Knowledge......Page 57 Compare Candidates Against Job Requirements......Page 58 Test the Apparent Best Candidate......Page 60 Offer the Job......Page 61 ORGANIZING ACTIVITIES......Page 62 Group Objectives......Page 63 ORGANIZING CONSISTENT WITH POLICIES......Page 64 The People Resource......Page 66 Assigning Tasks......Page 67 Monitoring Performance......Page 68 Stunned Reaction......Page 69 Belligerence......Page 70 Managing the Termination Interview......Page 71 Vertical Model......Page 72 Network Model......Page 73 Security Group Fit......Page 74 NOTES......Page 75 MASLOW’S THEORY......Page 76 Love......Page 77 Maslow in the Security Environment......Page 78 Expect Excellence......Page 80 Target Qualities......Page 81 Base and Stretch......Page 83 Self-appraisal......Page 85 Rating on Merit......Page 87 Upward Feedback......Page 88 Obtain Subordinates’ Ratings......Page 89 Objectives for the Leader......Page 91 Grade Level Determination......Page 92 NOTES......Page 94 Preparation......Page 96 Execution......Page 97 THE BUDGET DIRECTOR......Page 98 ZERO-BASED BUDGETING......Page 99 Cost/Benefit Ratio......Page 102 NOTES......Page 104 Impact and Context......Page 110 Working Through People......Page 111 TEAMWORK IN EFFECTING CHANGE......Page 112 Poor Approaches......Page 113 POLITICS AND CHANGE......Page 114 CHANGE ON A PERSONAL LEVEL......Page 116 Action Coaching......Page 117 NOTES......Page 119 Frame the Issue......Page 120 Analyze the Information......Page 121 Decide......Page 122 Examine Feedback......Page 123 NOTES......Page 124 RISK ANALYSIS......Page 126 Threats......Page 127 Frequency......Page 128 Manageability......Page 129 Countermeasures......Page 131 SECURITY REVIEW......Page 132 SECURITY AUDIT......Page 133 Security Concept......Page 140 Pre-acceptance......Page 142 Loss......Page 143 Hidden Causes......Page 144 Conditions......Page 145 APPLYING THE SICM TECHNIQUE......Page 146 CONCLUSIONS......Page 147 NOTES......Page 148 SECURITY OFFICER SELECTION AND TRAINING......Page 150 Selection......Page 151 Training......Page 152 SECURITY SCHEME......Page 153 Equipment......Page 154 PROPRIETARY VERSUS CONTRACT SECURITY......Page 155 Bid Solicitation......Page 156 Officer Standards......Page 157 Bid Evaluation......Page 158 QUALITY OF SERVICE......Page 159 Guard Training......Page 160 ASSURANCE......Page 161 VALUE OF GUARD SERVICES......Page 162 Mutual Respect......Page 163 LIFE SAFETY PROGRAM......Page 165 THE SECURITY SYSTEM......Page 166 NOTES......Page 167 TYPES OF PROTECTED ASSETS......Page 168 Forces of Nature......Page 169 CONCENTRIC PROTECTION......Page 170 Perimeter......Page 171 Advantages......Page 172 Lighting Uses......Page 173 Types of Lighting and Lamps......Page 174 Sensor Reactions......Page 175 Distinct Characteristics of Sensors......Page 176 Sensor Types......Page 178 DETECTION RELIABILITY......Page 181 Three Characteristics......Page 183 LOCK AND KEY SYSTEMS......Page 184 Types of Locks......Page 185 Protecting Keys......Page 186 Compromise......Page 187 Two-person Rule......Page 188 Dual Systems......Page 189 NOTES......Page 190 EMPLOYEE BADGES AND VISITOR PASSES......Page 192 TYPES OF IDENTIFICATION CARDS......Page 193 TRAFFIC CONTROL......Page 195 MATERIALS CONTROL......Page 196 Accounting for Property......Page 197 ACCESS CONTROL AND PHYSICAL SECURITY......Page 198 Layered Protection......Page 199 CLOSED-CIRCUIT TELEVISION (CCTV)......Page 200 Comfort Level......Page 201 System Features......Page 202 Maintenance......Page 203 INTRUSION DETECTION......Page 204 Minimum Expectations......Page 205 The Insider......Page 206 The Professional......Page 207 The Avenger......Page 208 CONCLUSIONS......Page 209 NOTES......Page 210 INTERNAL THEFT......Page 212 Fraud......Page 214 Common Types of Fraud......Page 216 Bid Rigging......Page 217 False Billing......Page 218 Workers’ Compensation Fraud......Page 219 THE FORENSIC INVESTIGATOR......Page 220 WHISTLE-BLOWER RULES......Page 221 INFORMATION OBTAINABLE ON THE INTERNET......Page 222 Written Consent Required......Page 223 Polygraph Accuracy......Page 224 EVIDENCE COLLECTION......Page 225 Three Fundamental Obligations......Page 226 Courtroom Procedures......Page 227 JURISDICTION......Page 229 NOTES......Page 230 EMPLOYMENT APPLICATION FORM......Page 232 REFERENCE CHECKS......Page 233 FAIR CREDIT REPORTING ACT (FCRA)......Page 234 Negative Information......Page 235 State Records......Page 236 DATABASE SEARCHES......Page 238 Paper-and-Pencil Tests......Page 239 Interest Inventories......Page 240 Problems in Design and Interpretation......Page 241 NOTES......Page 242 Emergency Management and Risk......Page 244 Anticipation......Page 245 Preparation......Page 246 Training......Page 247 Planning Team......Page 248 External Support Agencies......Page 249 Input to Planning......Page 250 Physical Environment......Page 251 Plan Structure......Page 252 PLAN ORGANIZATION......Page 253 Firearms Training......Page 254 Tabletop......Page 255 Evaluation......Page 256 Security Problems......Page 257 Rumor and Exaggeration......Page 258 Functions of the Public Information Officer......Page 259 Functions of the Chief Security Officer......Page 260 Assumptions......Page 261 CONCLUSIONS......Page 262 NOTES......Page 264 16. Incident Management......Page 268 INCIDENT MANAGEMENT AND THE CSO......Page 267 Proactive Measures......Page 269 Flexibility and Coordination......Page 270 Planning......Page 271 Responding to Bomb Threats......Page 274 Nonevacuation Search......Page 278 Discovery of a Suspicious Object......Page 279 Vehicle Bombs......Page 280 Letter and Parcel Bombs......Page 281 Debris Search......Page 282 Command Post......Page 283 Fire Control System......Page 284 Fire Condition......Page 286 Floor Wardens......Page 285 When a Fire Condition Is Serious......Page 287 Fire Control Team......Page 289 Occupants......Page 290 The Fundamentals......Page 292 Cardiopulmonary Resuscitation (CPR)......Page 293 The AED Protocol......Page 296 Exposure to AIDS and Hepatitis B......Page 297 Act of God......Page 298 Natural Disaster Planning......Page 299 Severe Windstorm......Page 300 NOTES......Page 303 INFORMATION REQUIRES BARRIERS......Page 304 INFORMATION HAS A LIMITED LIFE......Page 305 OPERATIONS SECURITY (OPSEC)......Page 306 SENSITIVE INFORMATION......Page 307 Classification......Page 308 Awareness......Page 309 Proprietary Information......Page 310 Trade Secrets......Page 312 Data and Dollars......Page 313 Data Use and Protection......Page 314 Risk Assessment Process......Page 315 Assessment Policy......Page 317 Cyber Offenses......Page 319 The Internet......Page 320 Intranet......Page 322 Passwords......Page 323 INDUSTRIAL ESPIONAGE......Page 324 Government-sponsored Industrial Espionage......Page 325 Mechanics of Industrial Espionage......Page 326 Industrial Espionage Spies......Page 327 Technical Security Countermeasures (TSCM)......Page 330 Sources......Page 331 Use of Technology......Page 332 CONCLUSIONS......Page 333 NOTES......Page 334 RATIONALE FOR PREVENTION......Page 336 THE CHIEF SECURITY OFFICER’S ROLE......Page 337 TESTING FOR ILLEGAL DRUGS......Page 338 Impairment and Time of Previous Drug Use......Page 339 Passive Inhalation......Page 340 Testing for Alcohol......Page 341 SUBSTANCE ABUSE AWARENESS......Page 342 Supervisory Support......Page 344 Reasonable Cause......Page 345 Contraband......Page 348 Looking for Indicators......Page 349 Indicators of Abuse......Page 350 SUBSTANCE ABUSE INVESTIGATIONS......Page 352 NOTES......Page 353 BACKGROUND......Page 354 THE THREAT......Page 355 Anti-kidnap Plan......Page 356 Unique Characteristics......Page 357 Avoid Predictable Patterns......Page 358 Contact......Page 360 Team Leader......Page 362 Operational Plan......Page 364 Overseas Event......Page 365 Buy-in......Page 367 VIOLENCE RESPONSE TEAM (VRT)......Page 370 ASSESSING READINESS......Page 371 VIOLENCE VARIES......Page 372 Audit Objectives......Page 373 Operational Plan......Page 375 Violence Not Tolerated......Page 379 Prior Incidents......Page 380 AVOIDING LIABILITY......Page 381 Preincident Defensive Actions......Page 382 Assessing the Stalker......Page 383 Documentation......Page 384 TRAINING......Page 386 Training Managers and Supervisors......Page 388 Mediator......Page 389 AMERICANS WITH DISABILITIES ACT (ADA)......Page 390 NOTES......Page 391 DIMENSIONS......Page 392 AVOIDING APATHY......Page 393 THE MESSAGE......Page 394 NOTES......Page 395 VULNERABILITY ASSESSMENT PROCESS......Page 396 Determine Authority, Scope, and Leadership......Page 397 Characterize the Target Site......Page 398 Identify the Meaningful Assets......Page 401 Identify the Critical Assets......Page 402 Characterize the Potential Terrorist Group......Page 403 Develop Countermeasures......Page 404 FINAL REPORT......Page 405 Implement Recommended Measures......Page 406 NOTES......Page 407 SECURITY SYSTEM DEFINED......Page 410 Internal to the Site......Page 411 PHYSICAL SAFEGUARDS COMPONENT......Page 412 Policy......Page 413 Procedures......Page 414 TRAINING......Page 415 People Testing......Page 416 Overall System Testing......Page 417 NOTES......Page 418 Early Events......Page 420 Events Leading to 9-11......Page 421 Contemporary Events......Page 422 DEFINITIONS OF TERRORISM......Page 423 Politics......Page 425 Special Interest......Page 426 POLICING PRIORITIES......Page 428 International Terrorist Groups......Page 429 Domestic Terrorist Groups......Page 434 NOTES......Page 436 EXPLOITATION OF THE MEDIA......Page 438 KIDNAP AND ASSASSINATION......Page 439 SUICIDE ATTACK......Page 440 VEHICLE BOMB ATTACK......Page 442 DIRECT ACTION ATTACK......Page 444 Surveillance......Page 445 COUNTERTERRORISM......Page 447 Department of Homeland Security (DHS)......Page 448 Federal Bureau of Investigation (FBI)......Page 451 Central Intelligence Agency (CIA)......Page 452 U.S. Coast Guard......Page 454 Counterterrorism in the Private Sector......Page 455 NOTES......Page 457 BACKGROUND......Page 460 Toxins......Page 461 Nerve Agents......Page 462 Mustard Agent......Page 463 Hydrogen Cyanide......Page 464 BIOLOGICAL WEAPONS......Page 465 Viruses......Page 471 Toxins......Page 473 RADIOLOGICAL WEAPONS......Page 475 Improvised Nuclear Device......Page 476 Explosion Dynamics......Page 477 Bomb-related Structural Damage......Page 478 NOTES......Page 479 DETERMINING RISK......Page 482 ASSET VALUE......Page 483 THREAT PROBABILITY......Page 484 Importance of the Target Site......Page 486 Weapon-like Material or Process at the Target Site......Page 487 Computing a Vulnerability Rating......Page 489 CONCLUSIONS......Page 490 NOTES......Page 491 AGRICULTURE AND FOOD SECTOR......Page 492 WATER SECTOR......Page 495 PUBLIC HEALTH SECTOR......Page 497 EMERGENCY SERVICES SECTOR......Page 498 DEFENSE INDUSTRIAL SECTOR......Page 500 INFORMATION AND TELECOMMUNICATIONS SECTOR......Page 501 ENERGY SECTOR......Page 503 Electricity Segment......Page 504 Oil and Natural Gas Segment......Page 505 Aviation Mode......Page 506 Rail Mode......Page 509 Trucking and Busing Mode......Page 510 Pipelines Mode......Page 511 Maritime Mode......Page 512 Public Mass Transit Mode......Page 515 FINANCE SECTOR......Page 516 CHEMICALS SECTOR......Page 517 POSTAL AND SHIPPING SECTOR......Page 519 NOTES......Page 521 Index......Page 522 Contemporary Security Management, Second Edition, is the most comprehensive and up-to-date security management book available. The book is designed to provide the hard facts on modern practices to efficiently and effectively run a security department. It covers such vital topics as leadership in management, employee relations, risk management and mitigation, terrorism, information security, access control, investigations, substance abuse, workplace violence, and emergency management. New topics covered include terrorism and the post 9/11 government mandate to perform standard vulnerability assessments for various industries. All the chapters have been updated and include the latest trends, technologies, and best practice procedures. Case studies throughout the text provide real-world examples and solutions to management issues. Samples of security plans and procedures, checklists, diagrams and illustrations aid in explaining a wide range of critical concepts. The book serves as an indispensable working tool for students in security management courses, security managers, and other security professionals at all levels of experience.• Offers an experience-proven, practical approach to the business of security • Includes case studies throughout the text provide real-world examples and solutions to management issues. • Contains samples of security plans and procedures, checklists, diagrams and illustrations aid in explaining a wide range of critical concepts Contemporary Security Management, Second Edition, continues to provide leading-edge concepts for Chief Security Officers (CSO) and upper-level security management students. A principal focus of the Second Edition is the rapidly evolving change and emerging criminal and terrorist threats that pose serious challenges to professionals throughout the security industry. Standard protective approaches of the past are no longer adequate for dealing with post-911 demands, both at home and abroad. Security assumptions and the countermeasures that spring from them are in constant flux, yet there remains beneath them a rock-steady foundation of standard business practices essential to security group operations.The Second Edition is completely revised with every chapter expanded and updated. Seven entirely new chapters address vulnerability identification techniques, security system design, the nature of terrorism, counterterrorism, weapons of mass destruction, threat and risk assessment, and the critical national infrastructure. Contemporary Security Management serves as an indispensable working tool for students and security professionals at all levels of experience. It is designed to provide the hard facts on modern practices to efficiently and effectively run a security department and covers such vital topics as: leadership in management, employee relations, risk management and mitigation, terrorism, information security, access control, investigations, substance abuse, workplace violence and emergency management. New topics covered include terrorism and the new government mandate to perform standard vulnerability assessments for various industries.

• Offers an experience-proven, practical approach to the business of security
• Includes case studies throughout the text provide real-world examples and solutions to management issues.
• Contains samples of security plans and procedures, checklists, diagrams and illustrations aid in explaining a wide range of critical concepts