Business Information Systems

This textbook offers students a systematic guide to how information systems underpin organisational activity in today's global information society, covering everything from ICT infrastructure and the digital environment to electronic marketing, mobile commerce and design thinking. While academically rigorous and underpinned by the author's deep knowledge of the subject, an engaging writing style combined with extensive pedagogical features, cases and innovative examples from around the world ensure that the text remains accessible to those approaching the topic for the first time. Taking an approach that views businesses as complex systems, the book illustrates how valuable systems thinking can be in our everyday working lives, while theoretical ideas are always supported by examples of their application in the real world.This text is the ideal course companion for all students studying business information systems or management information systems modules at undergraduate, postgraduate or MBA level.New to this Edition:- New coverage of key contemporary topics, including big data, analytics, cloud computing, the internet of things, blockchain and bitcoin, green IS, ethics, and cyber security.- Brand new chapters on Mobile Commerce and Social Media, and Designing Digital Organisation (design thinking).- A revised concluding chapter considering contemporary technological trends, as well as reflections and predictions for future innovations. 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79 2.6 CONTROL 82 2.7 MODELLING ACTIVITY 86 2.8 CONCLUSION 91 2.9 REVIEW TEST 92 2.10 EXERCISES 93 2.11 PROJECTS 93 2.12 FURTHER READING 94 2.13 BIBLIOGRAPHY 94 3 DATA AND INFORMATION 95 3.1 INTRODUCTION 96 3.2 DATA 97 3.3 DATA SYSTEMS 106 3.4 INFORMATION 111 3.5 CONVERSATIONS FOR ACTION 125 3.6 CONCLUSION 128 3.7 REVIEW TEST 129 3.8 EXERCISES 131 3.9 PROJECTS 131 3.10 FURTHER READING 132 3.11 BIBLIOGRAPHY 132 4 THE INFRASTRUCTURE OF ORGANISATION 134 4.1 INTRODUCTION 135 4.2 THE NATURE OF INFRASTRUCTURE 135 4.3 THE INFRASTRUCTURE OF RAF FIGHTER COMMAND (CASE) 141 4.4 COMMON INFRASTRUCTURE 147 4.5 BACK-END INFORMATION SYSTEMS INFRASTRUCTURE 150 4.6 FRONT-END INFORMATION SYSTEMS INFRASTRUCTURE 154 4.7 DATA SYSTEMS INFRASTRUCTURE 161 4.8 INFRASTRUCTURE, STRATEGY AND CHANGE 164 4.9 CONCLUSION 165 4.10 REVIEW TEST 167 4.11 EXERCISES 167 4.12 PROJECTS 168 4.13 FURTHER READING 169 4.14 BIBLIOGRAPHY 169 5 ICT INFRASTRUCTURE 170 5.1 INTRODUCTION 171 5.2 COMMUNICATION NETWORKS 172 5.3 THE WORLD WIDE WEB 176 5.4 ICT SYSTEMS 179 5.5 INTERNET, INTRANET AND EXTRANET 183 5.6 THE BENEFITS OF ICT INFRASTRUCTURE 184 5.7 WEB 2.0 AND THE COMMERCIAL WEB 186 5.8 CLOUD COMPUTING 187 5.9 BIG DATA 190 5.10 CYBER-SECURITY 192 5.11 CONCLUSION 198 5.12 REVIEW TEST 199 5.13 EXERCISES 200 5.14 PROJECTS 200 5.15 FURTHER READING 201 5.16 BIBLIOGRAPHY 201 6 THE DIGITAL ENVIRONMENT 202 6.1 INTRODUCTION 203 6.2 VALUE 204 6.3 THE VALUE CHAIN 213 6.4 THE VALUE NETWORK 215 6.5 DIGITAL SOCIETY 219 6.6 DIGITAL POLITY 225 6.7 CONCLUSION 231 6.8 REVIEW TEST 232 6.9 EXERCISES 233 6.10 PROJECTS 234 6.11 FURTHER READING 234 6.12 BIBLIOGRAPHY 235 7 DIGITAL BUSINESS 236 7.1 INTRODUCTION 237 7.2 COMMERCE 238 7.3 CONTROLLING THE VALUE NETWORK 241 7.4 ELECTRONIC COMMERCE 243 7.5 B2C ECOMMERCE 243 7.6 B2B ECOMMERCE 252 7.7 C2C ECOMMERCE 254 7.8 CONCLUSION 260 7.9 REVIEW TEST 261 7.10 EXERCISES 262 7.11 PROJECTS 262 7.12 FURTHER READING 263 7.13 BIBLIOGRAPHY 263 8 ELECTRONIC MARKETING, PROCUREMENT AND GOVERNMENT 264 8.1 INTRODUCTION 265 8.2 ELECTRONIC MARKETING 266 8.3 MARKETING DATA 271 8.4 GOOGLE (CASE) 273 8.5 ELECTRONIC PROCUREMENT 276 8.6 ELECTRONIC GOVERNMENT 284 8.7 INDIAN IDENTITY NUMBER (CASE) 290 8.8 CONCLUSION 291 8.9 REVIEW TEST 292 8.10 EXERCISES 293 8.11 PROJECTS 294 8.12 FURTHER READING 294 8.13 BIBLIOGRAPHY 295 9 MOBILE COMMERCE, SOCIAL MEDIA AND DISRUPTIVE INNOVATION 296 9.1 INTRODUCTION 297 9.2 SOCIAL MEDIA 298 9.3 FACEBOOK (CASE) 303 9.4 MOBILE COMMERCE 307 9.5 UBER (CASE) 310 9.6 DISRUPTIVE INNOVATION 313 9.7 DIGITAL ECOSYSTEMS 315 9.8 WEB UNICORNS 317 9.9 CONCLUSION 318 9.10 REVIEW TEST 318 9.11 EXERCISES 319 9.12 PROJECTS 320 9.13 FURTHER READING 320 9.14 BIBLIOGRAPHY 321 10 DESIGNING DIGITAL ORGANISATION 322 10.1 INTRODUCTION 323 10.2 THE DESIGN ORIENTATION 323 10.3 PROBLEM-SETTING 327 10.4 INVESTIGATING DOMAINS OF ORGANISATION 331 10.5 DESIGNING ORGANISATION 335 10.6 ESTABLISHING PROJECTS OF BUSINESS ANALYSIS AND DESIGN 344 10.7 PRINCE2 (CASE) 351 10.8 CONCLUSION 353 10.9 REVIEW TEST 354 10.10 EXERCISES 354 10.11 PROJECTS 355 10.12 FURTHER READING 355 10.13 BIBLIOGRAPHY 356 11 DIGITAL INNOVATION AND DIGITAL STRATEGY 357 11.1 INTRODUCTION 358 11.2 BUSINESS MODELS 358 11.3 BUSINESS CHANGE 364 11.4 BUSINESS MOTIVATION 367 11.5 BUSINESS STRATEGY 372 11.6 BUSINESS INNOVATION 375 11.7 BUSINESS MOTIVATION AND BUSINESS STRATEGY 381 11.8 BUSINESS EVALUATION 385 11.9 CONCLUSION 390 11.10 REVIEW TEST 391 11.11 EXERCISES 392 11.12 PROJECTS 392 11.13 FURTHER READING 392 11.14 BIBLIOGRAPHY 393 12 DEVELOPING, MANAGING AND OPERATING DIGITAL INFRASTRUCTURE 394 12.1 INTRODUCTION 395 12.2 THE ICT INDUSTRY 395 12.3 THE ICT INFRASTRUCTURE SERVICE 397 12.4 INFORMATION SYSTEMS DEVELOPMENT 403 12.5 ICT GOVERNANCE 410 12.6 OPERATING ICT INFRASTRUCTURE 411 12.7 GREEN ICT 416 12.8 CONCLUSION 418 12.9 REVIEW TEST 419 12.10 EXERCISES 419 12.11 PROJECTS 420 12.12 FURTHER READING 420 12.13 BIBLIOGRAPHY 420 13 THE CHANGING NATURE OF DIGITAL INFRASTRUCTURE 421 13.1 INTRODUCTION 422 13.2 UBIQUITOUS COMPUTING 422 13.3 ARTIFICIAL INTELLIGENCE 427 13.4 FUTURE COMPUTERS 434 13.5 A THEORY OF INFORMATION SYSTEMS 437 13.6 KEY PRINCIPLES OF INFORMATION SYSTEMS 441 13.7 UNDERSTANDING CHANGE TO DIGITAL INFRASTRUCTURE 445 13.8 CONCLUSION 449 13.9 FURTHER READING 450 13.10 BIBLIOGRAPHY 450 CASE STUDIES 451 JOURNAL OF INFORMATION TECHNOLOGY TEACHING CASES 476 BIBLIOGRAPHY 480 GLOSSARY 486 INDEX 503