领导的语言艺术

本书介绍了谈话语言的艺术,其主要方面包括:“娓娓道来,有效沟通”、“驾轻就熟,掌握方向”、“创造气氛,轻松自如”、“融理于情,幽默风趣”等内容。(This book introduces the art of conversation language. It includes the main aspects of; “tell slowly, communicate effectively”, “do a familiar work with ease, control the direction”, “create atmosphere, be relaxed”, “combine reason with affection, be humorous” etc.)